Return Your Product
At The Humidor Hub, we understand that sometimes, circumstances may arise that require you to return a product. Our goal is to ensure your satisfaction with every purchase, and we are here to assist you through the return process.
If you find yourself needing to return a cigar humidor or accessory, please follow our simple return procedure:
How to Initiate a Return:
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Contact Our Team: Reach out to our dedicated customer service team within 30 days after the products are received at support@thehumidorhub.com. In your email, please include your order number, the reason for the return, and any relevant details about the product.
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Wait for Approval: Our team will review your request and respond promptly with further instructions. Please wait for confirmation before proceeding with the return.
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Pack the Product: Once your return is approved, carefully pack the product in its original packaging (if available) or in a secure box to prevent damage during transit.
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Shipping Instructions: Follow the shipping instructions provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Process:
Upon receiving and inspecting the returned product, we will process your refund promptly. Please allow 5-10 business days for the refund to reflect in your original payment method.
Contact Information:
If you have any questions or concerns regarding the return process, feel free to contact our team at support@thehumidorhub.com. We are here to assist you and ensure a smooth return experience.
Thank you for choosing The Humidor Hub. We appreciate your trust, and we are committed to making your shopping experience with us enjoyable and hassle-free.